Booking Cancellation Policy
We understand that plans can change. The cancellation charge depends on the operational stage of your booking when BM Couriers receives the cancellation request.
Before the driver starts travelling
If the driver has not started travelling to the collection, there is normally no cancellation charge and any card payment for the booking will be refunded in full.
Driver travelling to collection
If the driver has started travelling to the collection, a cancellation charge of up to 50% of the original booking charge may apply. BM Couriers may, at its discretion, reduce or waive this charge depending on the circumstances.
Driver arrived at collection
Once the driver has arrived at the collection point, the original booking charge is payable in full and no refund is normally due. Any applicable waiting or other agreed additional charges may also remain payable.
Goods already collected
Once the goods have been collected, the original booking remains payable in full. A request to return the goods, change the delivery address, redeliver or make another onward movement is treated as an additional service and may incur additional charges.
Card refunds
Card bookings are paid when the booking is confirmed. Where a refund is due following cancellation, BM Couriers will refund the applicable amount to the original payment method.
Special or committed costs
Where BM Couriers has incurred specific third-party or specially committed costs for a booking, these may be non-refundable where this was made clear as part of the booking arrangements.